Continuous Feedback

Continuous Feedback

What Is a Customer Effort Score & How to Understand, Collect, and Act on CES Surveys

Your guide on how to use Customer Effort Score to gather feedback, increase customer loyalty, and build better products.

Ray Slater Berry

13 min read

Feature Engagement

Fake Door Testing: The Benefits, the Risks, and How to Build Functional Tests

Wondering how to create fake door tests that work? Come on in, we’re covering how to make effective tests that benefit both your users and your business.

Ray Slater Berry

11 min read

Surveys

How In-App Customer Needs Assessments Make Life Easier for Product Marketers

Learn how to collect feedback on how to improve while users actively use your product. In-app customer needs assessments are quick to run and provide a ton of value.

Stefan Debois

8 min read

Product Management

Product-Market Fit: Why Disappointed Users Are a Good Thing

How do you determine, measure, and build products people can’t live without? Product-market fit.

Ray Slater Berry

19 min read

User Onboarding

An Intro to Using Qualitative Research to Improve User Onboarding

We take you through the types of qualitative research you can conduct and examine how it ties in with user onboarding.

Molly Stovold

6 min read

Continuous Feedback

Product Experience: The Backbone of Your Product’s Success

We examine what product experience is all about and dig deeper into how it contributes to your product's love-ability

Paula Becchetti

8 min read

Continuous Feedback

Mastering Product Development: From Ideation to Excellence

An insightful kick-off guide to product development success. Learn how to take your new product from brainstorming to release.

Paula Becchetti

12 min read

Continuous Feedback

Measuring Customer Retention: A Deep Dive Into The Essential Metrics

Customer retention strategies are tricky waters to navigate. Learn the best metrics to learn, track, and boost your business. 

Ray Slater Berry

13 min read

Growth Marketing

5 Key Customer Retention Metrics that Influence SaaS Growth

Your cheat sheet to some of the most important metrics to boost growth—discover how to keep your customers around for the long haul.

Isaac Ejeh

7 min read

self-service-support

Customer Engagement: Keeping Users Around For The Long Haul

What really makes a brand powerful? It all comes down to human relationships. Relationships with your employees, your markets, the media, and, of course, your customers.

Paula Becchetti

11 min read

Continuous Feedback

What are Microsurveys? The Secret to Reliable User Feedback

Use in-product microsurveys to increase response rates, get better quality feedback, and improve UX.

Benjamin Brandall

7 min read

Continuous Feedback

How to Process Survey Feedback Properly

Don’t lose touch with your users - make sure you’re processing and collecting feedback effectively.

Benjamin Brandall

8 min read

Continuous Feedback

How to Reduce Customer Churn: SaaS Crisis Survival Guide

Your survival guide for identifying and saving at-risk customers.

Benjamin Brandall

11 min read

Continuous Feedback

How to Detect and Fix Bad UX Before it Kills Your Product

Understand what frustrates your users - and fix the root of the problem.

Benjamin Brandall

7 min read

Product Marketing

In-App Survey Design: Best Practice Principles for Product Teams

Receive continuous feedback and high response rates by leveraging these best practices for in-product user surveys.

Adam Crookes

7 min read

Product Marketing

Ultimate Guide to Intelligent Product Surveys (with 12 Examples)

How do you make the most of your product surveys? By ensuring they're delivered in-app, at exactly the right moment.

Paula Becchetti

13 min read

Product Marketing

How to Run User Surveys in the Age of Product-Led Growth

Make user feedback and qualitative data useful by leveraging these modern user survey best practices

Pulkit Agrawal

8 min read

Continuous Feedback

NPS Survey Best Practices: The Ultimate In-Depth Guide

NPS is one of the most important KPIs for Product and Customer Success. But how do you ensure high response rates and effective analysis?

Benjamin Brandall

20 min read

Continuous Feedback

3 User Feedback Types All SaaS Companies Should be Collecting

How to go beyond NPS to obtain user input that creates a better product

Benjamin Brandall

8 min read

Product Marketing

How Customer Data Powers Product-Led Growth

David, VP Partnerships at Heap interviews Pulkit, Co-founder & CEO at Chameleon

Benjamin Brandall

6 min read

PLG

How to Create Conversational Messaging Across the User Lifecycle

Create a system that drives deeper engagement as users progress

Aaron Glazer

5 min read