Continuous Feedback Product Experience: The Backbone of Your Product’s Success We examine what product experience is all about and dig deeper into how it contributes to your product's love-ability Paula Becchetti 16 min read
Continuous Feedback Mastering Product Development: From Ideation to Excellence An insightful kick-off guide to product development success. Learn how to take your new product from brainstorming to release. Paula Becchetti 21 min read
Continuous Feedback Are You Really Customer-Centric? How to Always Put Your Users First Customer-centricity is more than just listening to customers. We'll take you through the whys and hows behind this strategy—featuring expert opinions from Mixpanel and Unstack. Kirsty Finlayson 30 min read
Continuous Feedback Measuring Customer Retention: A Deep Dive Into The Essential Metrics Customer retention strategies are tricky waters to navigate. Learn the best metrics to learn, track, and boost your business. Ray Slater Berry 25 min read
Growth Marketing 5 Key Customer Retention Metrics that Influence SaaS Growth Your cheat sheet to some of the most important metrics to boost growth—discover how to keep your customers around for the long haul. Isaac Ejeh 14 min read
self-service-support Customer Engagement: Keeping Users Around For The Long Haul What really makes a brand powerful? It all comes down to human relationships. Relationships with your employees, your markets, the media, and, of course, your customers. Paula Becchetti 20 min read
Continuous Feedback How to Process Survey Feedback Properly Don’t lose touch with your users - make sure you’re processing and collecting feedback effectively. Benjamin Brandall 16 min read
Continuous Feedback What are Microsurveys? The Secret to Reliable User Feedback Use in-product microsurveys to increase response rates, get better quality feedback, and improve UX. Benjamin Brandall 14 min read
Continuous Feedback How to Reduce Customer Churn: SaaS Crisis Survival Guide Your survival guide for identifying and saving at-risk customers. Benjamin Brandall 22 min read
Continuous Feedback How to Detect and Fix Bad UX Before it Kills Your Product Understand what frustrates your users - and fix the root of the problem. Benjamin Brandall 13 min read
Product Marketing In-App Survey Design: Best Practice Principles for Product Teams Receive continuous feedback and high response rates by leveraging these best practices for in-product user surveys. Adam Crookes 14 min read
Product Marketing Ultimate Guide to Intelligent Product Surveys (with 12 Examples) How do you make the most of your product surveys? By ensuring they're delivered in-app, at exactly the right moment. Paula Becchetti 22 min read
Product Marketing How to Run User Surveys in the Age of Product-Led Growth Make user feedback and qualitative data useful by leveraging these modern user survey best practices Pulkit Agrawal 16 min read
Continuous Feedback NPS Survey Best Practices: The Ultimate In-Depth Guide NPS is one of the most important KPIs for Product and Customer Success. But how do you ensure high response rates and effective analysis? Benjamin Brandall 27 min read
Continuous Feedback 3 User Feedback Types All SaaS Companies Should be Collecting How to go beyond NPS to obtain user input that creates a better product Benjamin Brandall 16 min read
Product Marketing How Customer Data Powers Product-Led Growth David, VP Partnerships at Heap interviews Pulkit, Co-founder & CEO at Chameleon Benjamin Brandall 11 min read
PLG How to Create Conversational Messaging Across the User Lifecycle Create a system that drives deeper engagement as users progress Aaron Glazer 9 min read