What's new at Chameleon?

Feature updates, bug fixes, and improvements to make onboarding delightful

๐ŸŽ New features
โœจ Product improvements
๐Ÿ› Bug fixes

July 21st, 2021

๐ŸŽ Office Hours are back... and packed with more tips than ever! Our Technical Champion, Tiago, will host the first monthly event on Weds, Aug 4th. Weโ€™ll cover best practices for mobile Experiences, your Chameleon questions, and the upcoming roadmap. Save your spot!

๐ŸŽ Tour templates move to the topbar: Building Tours with your templates is faster than ever. Now when adding a new step, you'll see a drop-down of your available step templates. Pick the one you want and get building!

image of templates in the top bar

๐ŸŽ Element selection improvements: Our improved element selector allows you to fine-tune your selection with a clearer UI and new options to choose elements which "contain" an attribute rather than fit it exactly. You can also define which element within a hierarchy you'd like to select if manual selection isn't grabbing the exact one you want.

โœจ Customize your CSV downloads: Choose to include all user data or just the default, responses or events, and a time range of data for Microsurvey and Tour CSV downloads. Now available in your Dashboard.

โœจ New alert upon installation: We've added an alert in the Chameleon extension for times when no users can be identified on your current page, as this could signal a problem with your installation there. You can learn how to resolve installation issues here.

๐Ÿ› If you're editing an Experience which is anchored to an element that's not present on the current page, we now display a warning in the top bar with a link to resources on how to resolve.

Next branches weโ€™re climbing ๐ŸŒฑ

  • The Builder is getting a major UI refresh: Weโ€™re adding an all-in-one remote control for creating Experiencesโ€ฆ coming your way very soon ๐ŸŽฎ
  • Soon, Tooltip trigger icons will follow scrolling page elements butter smoothly
  • Weโ€™re updating Launcher widgets: Place one anywhere you want and adjust your Launcher's positioning around it
  • Quickly review Experiences which aren't receiving expected activity with upcoming โ€œinstant filtersโ€

July 6th, 2021

๐ŸŽ New help videos library: Chameleon newbie on your team? Need a referesher on button actions? Our growing collection of inspiration and tutorial videos is now easily accessible via your Dashboard. Click on "Get Help" and then look for our feature videos.

โœจ Launchers widget improvements: We've made a number of improvements to using widgets with Launchers. It's now easier to upload a custom widget and start adjusting your settings straight away, and our pre-made widget choices are now easier to navigate โ€“ so you can pick the one that works for you.

โœจ Microsurvey size improvements: We've reduced the minimum allowable width in Microsurveys, meaning that there's more customization options when you align your buttons vertically or want to adjust your Microsurvey size.


June 22nd, 2021

๐ŸŽ Launchers are changing: Items that are successfully completed will soon be marked as checked, even if not directly clicked on from the Launcher. Learn more here.

โœจ Queue your CSV downloads: Your CSV downloads will now queue one after another and arrive in your inbox in a timely manner. Our alert message at the top of the screen will inform you if you have a queued download.

โœจ Resolve your Experiencesโ€™ outstanding edits faster: You can now filter out Live and Edited experiences separately. If you want to review all Live Experiences at once (including those that have pending edits), you can filter by "Live" status. If you only want to see Experiences with pending edits, filter by "Edited."

โœจ Use markdown in dropdown Microsurvey items: You can now use bold, italic, and other markdown formatting in dropdown survey options.

โœจ Show granular Event "last seen" times: Hover over any timestamp in any table to get its exact value down to the second. We now also update event properties more frequently (every 15 minutes).

๐Ÿ› Fixed an issue where Mixpanel was not receiving Chameleon events.

๐Ÿ› Launchers' "Last seen" value was not being populated โ€“ this is now resolved.

๐Ÿ› If your targeted element disappears, it will no longer take your Tour step with it. View and fix any broken element connections by reviewing your Tours and adjusting each step as needed.

๐Ÿ› Fixed an issue where Tour goals were not being tracked upon publication.

June 3rd, 2021

๐ŸŽ Buttons and media are now available for your Tooltips to help users succeed in advanced parts of your product. Display helpful GIFs, direct users to help articles, or just show off your colors โ€“ give it a go!

๐ŸŽ Want users to book a meeting through Calendly, visit another page, or see a GIF of your product team jumping for joy? You can now add buttons and media to Microsurvey Thank You Steps too. Make a Microsurvey.

๐ŸŽ Set the dismiss on the Thank You Step of Microsurveys to either be timed (with an optional timer animation), or manual (the survey will remain open until the user closes it themselves). This is ideal if you'd like to share a video, let users schedule a call, or visit a help article.

๐ŸŽ The same tools you use to filter, sort, view, and tag your Tours are now available for your other Experiences. Itโ€™s never too late for a spring clean! See it in your Dashboard.

โœจ The icons to choose button actions for the last step of a Tour are now easier to understand.

โœจ You can now clearly define and edit an empty state for your Launchers when all items are completed. Choose to hide the Launcher entirely instead of showing an empty state.

May 20th, 2021

โœจ Faster, smoother filters: Filtering Experiences in your Dashboard is now faster, more intuitive, and takes up less space on your screen.

โœจ Consistent branding in Microsurveys: The color of the placeholder text in the comments step of your Microsurveys now matches the color of the rest of the survey, with a slightly lighter opacity. Similarly, the placeholder text (used in the comments step of your Microsurveys) now uses the same color as the body text, in a lowered opacity. This improves readability and keeps your Microsurveys looking on-brand.

โœจ Improved positioning for Launchers: You can now fine-tune the positioning of Launcher widgets along X and Y axis.

โœจ Updates to Microsurvey completions: Microsurveys which are answered but left incomplete by your users will still have their data sent through to any Webhooks or Zapier integrations, about 3 hours after the Microsurvey has been answered.

๐Ÿ› Fixed an issue where, when a divider line was added to a Launcher, the Launcher would not hide when all items were completed.

๐Ÿ› The custom icon for Launchers was not updating in real time. You should now instantly see a preview of your custom Launcher widget after uploading it.

๐Ÿ› Improved how accessibility keyboard commands interact with our Microsurveys; Hitting the esc key when focused on the input box should now first exit the input box before using esc again to fully close the survey.

๐Ÿ› The default styling of the Submit button on the Comments step of Microsurveys now matches that of the Survey step.

๐Ÿ› Fixed an issue where the color choices for dropdown Microsurveys could not be adjusted.

๐Ÿ› Any Dashboard alerts concerning Experiences which haven't been seen in more than 7 days should now have an accurate count of affected Experiences.

May 4th, 2021

โœจ Fine-tune your Rate Limiting: Rate Limiting can now be adjusted in 1, 2, and 4 hourly increments, in addition to our previous settings of daily, weekly, monthly, quarterly, half-year, and yearly. For Growth plan accounts with Roles in place, now only admins will be able to adjust Rate Limiting controls. Learn more about Rate Limiting.

โœจ Office hours with Pulkit: Starting May 12th, weโ€™ll be hosting a weekly Q&A session with our CEO and Co-founder, Pulkit โ€“ exclusively for Chameleon customers. Itโ€™s your chance to discover the best ways to leverage our products, learn more about recent updates, discuss our roadmap, debate the best reptiles ๐ŸฆŽ, or anything else. Add office hours to your calendar.

โœจ NB - Segments are moving to the Dashboard: This will give you a wider view of all your users and more intuitive tools to quickly create and manage your segments. See what it will look like.

๐Ÿ› The font size of the title and body copy should now correctly change independently.

๐Ÿ› Corrected how Markdown should render in Launcher links. You can use headers, bold and italic to customize your Launcher links.

๐Ÿ› Dismissing a Microsurvey at the comments step should no longer trigger the "Thank you" step. ๐Ÿ› Removing a component (e.g. a shroud) from any survey step should now correctly remove it from all other steps in the Microsurvey.

๐Ÿ› Fixed an issue where data charts for NPS surveys would disappear when a custom date range was chosen.

๐Ÿ› Steps that have an entry animation should now reliably be positioned where intended.

๐Ÿ› Updated our Segment integration page to more clearly communicate how this integration functions and ensured that Tour data from Chameleon is sent to your Segment workspace.

April 22nd, 2021

Note: Rate limiting controls are now restricted to admins for those accounts which have permissions enabled. Manage your team here.

๐ŸŽ We launched a new menu UI in your Dashboard so you can organize the Tours you care about most and hide all the rest.

  • New menu UI on tables for condensed viewing, filtering and arranging options
  • You can drag and drop tag groups to customize their view
  • Arrange your Experiences by priority, and drag and drop to change priority order
  • Tours can be arranged by tag in list and card view
  • When arranged by tag, you can collapse tag groups

Organize your Tours!

๐ŸŽ See instant previews of how your Experiences will look in your product when changing positioning. Element and URL rules have also been updated, making it easier to deeply target users based on pages and on-screen elements. Try it in the Builder.

๐ŸŽ Google Authenticator option added to all accounts. Admins can enforce this for their team in Settings.

โœจ You can now adjust the size of the dismiss (text or icon) in your Experiences as well as setting a custom snooze timer for hours, days, or weeks.

๐Ÿ› We fixed a bug on date ranges when viewing Experiences, Chameleon now remembers your choices and updates the chart accordingly.

๐Ÿ› Bug fix on URL matching โ€“ trigger icons should now correctly follow URL matching rules.


April 13th, 2021

โœจ Card view added to Microsurveys and Tooltips: Finding the right Experience has never been easier (visual thinkers โ€“ this oneโ€™s for you). Try card view.

โœจ New positioning options in the Builder: Better UI for positioning your Chameleon Experiences. Easily choose where your messages appear in relation to elements.

๐Ÿ› Microsurvey responses bug fix: Fixed an issue where you would be unable to load more survey responses in the Dashboard.

๐Ÿ› Microsurveys comments bux fix: Fixed an issue where it was difficult to adjust the dismiss text in the comments step of Microsurveys.

๐Ÿ› Buttons styling bug fix We improved the styling of the dismiss and buttons so that certain positioning options no longer cause them to overlap.


March 23rd, 2021

๐ŸŽ New Microsurvey targeting: You can now leverage Microsurvey responses to target more user segments e.g. those who didnโ€™t see/respond to a Microsurvey or those who didnโ€™t give you the response you were looking for.

๐ŸŽ MAUs graph in your Dashboard: Head to your Billing page to see historical data on your MAUs.

๐ŸŽ New Step snooze options: When a user chooses to dismiss an Experience, you can now set a snooze timer for hours, as well as days, weeks, and months.

โœจ Tagging improved for all Experiences: Add, remove, and filter tags for every Experience you create. Do this on an individual basis, or go to your Data Management tab to review and update tags at scale.

โœจ Bulk archive or unarchive events and properties: Additional updates in Data Management to save you time. More on managing your imported data here.

โœจ Builder updates: Adjust the Canvas width incrementally, add blur with a slider, and use keyboard shortcuts to customize text blocks.

๐Ÿ› Title text: There was a bug making it difficult to select and edit title text blocks. This is now resolved.

๐Ÿ› Buttons: Fixed an issue where changes to the currently selected button did not appear in the Builder.

๐Ÿ› Team members: Newly added team members can now immediately be given admin rights. With this fix, team avatars now update more quickly.

๐Ÿ› Dropdown Microsurveys: The width of dropdown Microsurveys was not behaving as expected. This is now resolved.

๐Ÿ› Microsurveys input text: Fixed an issue where comments on Microsurveys were sometimes appearing twice.

๐Ÿ› Tooltips positioning: Resolved a bug where some Tooltips were anchoring to all matching elements instead of the first one in the hierarchy.

Chameleon browser update: We have ended support for Internet Explorer in light of its discontinuation from Microsoft. You can find all of our supported browsers here.

The next branches weโ€™re climbing

Product updates coming your way soonโ€ฆ

  • Arrange your Experiences in the Dashboard by tag or priority, drag and drop to adjust your view, and focus on the Experiences you care about most
  • Adjust the positioning of your Experiences and triggers more quickly with our Builder UI improvements
  • Add buttons and media to Microsurveys and Tooltips
  • Choose between Manual or Timed dismiss options

March 11th, 2021

๐ŸŽ Advanced element matching rules: Choose which elements need to be present or hidden for a Step to appear. You now have more control over when Steps should appear/skip and for how long Chameleon should wait for set elements to appear on screen. Read the guide.

๐Ÿ› Dropdown Microsurveys bug: Resolved an issue where the options in dropdown Microsurveys would still display in the comments step.

๐Ÿ› Step and Tooltip reset fixed: If your Step wanders off-screen, you can bring it back to the center in a click to reset the position.

Tooltips are more powerful than ever!

โœจ Tighter Tooltip hotboxes: The hover area to trigger and interact with Tooltips is now more accurate, so your users will see exactly which tip they need โ€“ even when many are shown on one page.

โœจ Speedier Tooltips: Tooltips now close at the same speed they open which further reduces the risk of overlap. They still have a 'fade' animation so it's clear to your users that their behavior caused the Tooltip to close.

โœจ Improved pointer positioning: Choose whether your pointers center to the canvas body or the target element for better customization.

โœจ Improved trigger icon positioning: Choose whether your trigger icons anchor to the center, left, or right of chosen elements. Useful for Experiences on mobile/responsive browsers where the element changes position.

The next branches weโ€™re climbing

Product updates coming your way soonโ€ฆ

  • Add and remove tags to your Experiences โ€“ then filter by tags in your Dashboard
  • Review your MTUs in the Dashboard
  • Rename/delete your tags in Data Management
  • Archive/unarchive events and properties in bulk

PS. The โ€œWhatโ€™s Newโ€ page has landed in the sidebar of your Dashboard. Follow the sparklesโ€ฆ


February 23rd, 2021

๐ŸŽ Card view for Tours: Finding the right Tour has never been easier (visual thinkers โ€“ this oneโ€™s for you). Sort my Tours by cards.

๐ŸŽ Bulk archiving for Tours: You can now remove all old and irrelevant Tours from your view by archiving them. Start sorting them.

๐ŸŽ Filtering available for all Experiences: Filtering is now available for Tooltips, Launchers, and Microsurveys too so you can quickly view relevant Experiences in your Dashboard.

โœจ Making it easier to get help: Chameleons like to blend in, but our help widget was a bit too camouflaged on the left. The "Get Help" Launcher (built with Chameleon) now lives at the bottom right of your Dashboard.

โœจ Improved loading for Segments: If you are using larger Segments, you can review your segment data even while the total number of users is still loading.

๐Ÿ› Improved Microsurvey analytics: Deleting survey responses will now immediately update Microsurvey stats.

๐Ÿ› Accurate Panels: Builder Panels (e.g. for editing titles, canvas, etc.) remain fixed on your Experience or quickly re-settle into place, even when scrolling.


February 9th, 2021

Organize your Experiences and your team with these latest updates:

๐ŸŽ Tour filtering: Find the Tour you need in seconds โ€“ filter with multiple conditions including name, creator, segments, status, URLs, and/or tags. Try it out in your Dashboard.

๐ŸŽ SAML SSO is out of beta: Keep your Chameleon account organized and safe by managing access via your SSO provider. Send us an email to get set up with this add-on.

โœจ Download CSV files of your Experiences: Choose which columns to display, arrange in the order you want, filter your results, and download your custom CSV straight from your Dashboard.

โœจ unsafe-eval and unsafe-inline no longer required: Chameleon previously required these exceptions within Content Security Policies, but this has now been removed! Learn more about CSPs.


January 27th, 2021

Our chameleons ate a lot of bugs this week, among other updates:

๐ŸŽ Tooltips page in the Dashboard: Review your Tooltips and see performance data from your Dashboard.

๐ŸŽ Release Log: See and share all our product updates, right here as you are now!

๐Ÿ› Emoji show in response data: Less :heart_eyes:, more ๐Ÿ˜. Emoji now appear as expected when you view your Microsurvey responses.

๐Ÿ› Comments Step on Microsurveys now removable: Need feedback in just one click? Microsurveys no longer require a comments Step. Learn more about Microsurvey configuration.

๐Ÿ› Step URL correctly reflected in Sidebar: After releasing multiple URL matching, the Builder summary didnโ€™t correctly reflect the conditions set on the first Step, but this is now fixed.

๐Ÿ› Microsurveys stay in style: Styling set on Microsurveys will apply to all Steps to maintain consistency from one Step to the next.

๐Ÿ› Bug resolved on fixed element Steps: Fixed Steps were scrolling with the page โ€“ this has now been resolved so that these Steps remain sticky.

๐Ÿ› "Click anywhere" bug resolved: There was an issue where "click anywhere" to dismiss or progress in a Tour was not functioning when a lightbox or shroud was used. Now working as expected.



January 19th, 2021

New year, new features. In the last few weeks, we've shipped:

๐ŸŽ Updated UI for Experiences. Review heaps of Microsurvey, Launcher, or Tour data at a glance with larger graphs and custom date ranges. Dig into your data

๐ŸŽ Multiple URL matching conditions. Go deeper with your targeting. You can now add multiple URL conditions e.g. URL contains โ€œhomeโ€ but does not contain โ€œadminโ€. Learn more about URL matching

๐Ÿ› Bug fix for media sources. Fixed an issue where Vimeo and YouTube videos would not preview nor display when added as a media source. Now working as expected. Add media to your Experiences

โœจ Improved Dashboard tables. Choose the columns you want to display and pick the order in which theyโ€™re shown for easy reporting. Set the table ๐Ÿ‘‡

Tables improvements


December, 18th 2020

Your final product update of 2020, this week we released:

๐ŸŽ Mixpanel integration in open beta. Use Mixpanel cohorts to target Chameleon Experiences. Set it up from your Dashboard

๐ŸŽ SAML 2.0 SSO private beta. You can now control access to Chameleon via your SSO provider. Currently in private beta for Growth plan customersโ€”send us a message if youโ€™re interested in learning more.

๐Ÿ› Microsurvey analytics fixes. Better pagination of responses, responses listed in the table now appear as per date-range set, and short-code emoji :blush: now show as emoji ๐Ÿ˜Š View your analytics

โœจ Team management improvements. Admins can now make changes in bulk to team membersโ€™ roles. Review and update your team


December, 11th 2020

This week we shipped:

๐ŸŽ Dropdown Microsurveys. More options, multi-select, and randomization options. Give it a go

๐ŸŽ Updated HubSpot integration. More reliable and effective. Target static and dynamic HubSpot user lists with Chameleon. Set up the integration

๐ŸŽ New webhooks. Send real-time data when Tours are started, exited, or buttons clicked. See developer docs (limited to Chameleon Growth plans)

๐ŸŽ Account picker. You can now have multiple Chameleon accountsโ€”great for separating data, styles, and access. Growth plans add-on. Interested? Send us a message and we can help set you up.


December, 4th 2020

Your espresso shot of key product updates to stay in the loop. This week we shipped:

๐ŸŽ Slack integration. Choose Microsurvey responses to share with your teamโ€”now out of beta. Set up the integration

โœจ New Builder settings. Turn on Experiences for mobile devices, allow HTML in Steps, and disable custom code. Enable new settings

โœจ DPA available to sign. We updated our agreement to include Model Clauses and conform with the demise of the US-EU Privacy Shield. Email us to sign a DPA together

Effective engagement, made easy.