Use Cases

Reduce Support Tickets

Reduce waiting times with interactive guidance when users need it most.

Used by
  • Icons 300Customer Support
  • Icons 100Customer Success

How to use Chameleon to reduce support tickets

  • Tour links within docs
    Chameleon tours can be started using their unique permalink, which can be included in support articles or developer documentation.
  • Start tours from a help menu
    Use our JS API to start a tour when a user clicks a specific element (e.g. link or button) or completes an action on your product page.
  • Tours Launcher as a self-serve menu
    Use our Tours Launcher widget (new version coming soon) to allow users to re-take tours that they are interested in.

Customer Testimonial

Clockshark uses Chameleon to reduce repetitive questions

With Chameleon, we’ve redirected our energy to being proactive instead of answering the same question over and over again.

Reid Givens, Growth Manager

Integrations

More powerful alongside

Delighted
Prompt users that give low NPS scores to notice their self-help options within your product and offer to discuss their issues on a call.
Intercom
Create canned responses to common questions that include a Chameleon tour link to let users take a tour when confused.
Zendesk
Include Chameleon tours link as part of your help centre so that users can learn interactively instead of relying on old screenshots and text.

Reduce support tickets today

Get demonstrable results in your key metrics

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