Use Cases

Notify for Downtime

Alert users about issues that might affect performance or usage

Used by
  • Icons 300Customer Support
  • Icons 600Product Managers
  • Focus on impact
    Address the specific impact on and future benefits for the user, to help offset any inconvenience caused.
  • Suggest Twitter follows
    If you have a Twitter account then encourage users to follow updates there and create engagement outside your product.
  • Based on usage cadence
    Give advance warning based on how active users are; e.g. publish tour > 1 month in advance for monthly actives.

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Announce Brand Updates

Gain buy-in and prevent surprise from changes to style

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Drive Webinar Registrations

Leverage webinars more effectively with more signed-up users.

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Reduce Support Tickets

Reduce waiting times with interactive guidance when users need it most.

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Effective engagement, made easy.