News Meet the new Chameleon Builder: 7 things we're pumped about Faster, lighter, and easier to use ⚡ Read about the key changes and upcoming plans Pulkit Agrawal 8 min read
Continuous Feedback How to Process Survey Feedback Properly Don’t lose touch with your users - make sure you’re processing and collecting feedback effectively. Benjamin Brandall 16 min read
Product Marketing How to Use Webinars for Product Marketing and Sales Enablement Here Demio shares how to drive results with webinars in product launches and beyond Adrienne Barnes 15 min read
Continuous Feedback What are Microsurveys? The Secret to Reliable User Feedback Use in-product microsurveys to increase response rates, get better quality feedback, and improve UX. Benjamin Brandall 14 min read
Product Marketing Product Marketing Manager Tips: Advice for Aspiring PMMs Words of wisdom from industry-leading Product Marketing Managers Benjamin Brandall 11 min read
User Onboarding How to Build a High-Touch SaaS Product Onboarding Experience Best practice tips and a simple process for onboarding success. Monika Adarsh 19 min read
PLG How to Generate Killer Product Growth with Experimentation (5 Step Process) How to quantify your best users and cultivate product success with a product growth audit. Mike Fiorillo 37 min read
Continuous Feedback How to Reduce Customer Churn: SaaS Crisis Survival Guide Your survival guide for identifying and saving at-risk customers. Benjamin Brandall 22 min read
Product Management Zoom Tips and Tricks for Virtual Meetings Is "unmuted mic" the new "reply all"? How product managers can use Zoom to drive productivity in their remote teams Adam Crookes 15 min read
Continuous Feedback How to Detect and Fix Bad UX Before it Kills Your Product Understand what frustrates your users - and fix the root of the problem. Benjamin Brandall 13 min read
Product Marketing How to Build a Product Qualified Leads Engagement Strategy How to find the best fit PQL engagement strategy for your company culture. Derek Skaletsky 28 min read
Product Marketing COVID-19 Reveals How SaaS Products Respond in Crisis Mode ...But do we need that many product emails? Benjamin Brandall 13 min read
Self-Serve Support Why Every SaaS Company Needs Self Service + Automated Support Combine self-service help and automated support to focus on the requests that matter most. Michael Dehoyos 12 min read
Product Marketing In-App Survey Design: Best Practice Principles for Product Teams Receive continuous feedback and high response rates by leveraging these best practices for in-product user surveys. Adam Crookes 14 min read
Self-Serve Support Self-Service Help for User Onboarding is Lower Risk & Higher Reward If you think user onboarding means giving new users a product walkthrough, then you’ve got it wrong. Instead, employ self-service product discovery to drive better user engagement and product success. Pulkit Agrawal 11 min read
Product Marketing Ultimate Guide to Intelligent Product Surveys (with 12 Examples) How do you make the most of your product surveys? By ensuring they're delivered in-app, at exactly the right moment. Paula Becchetti 22 min read
Product Marketing How Engineering as Marketing Can Increase Your Website's Authority Engineering as marketing is the concept of bringing extra value to current and potential customers by giving them useful tools at little to no extra cost, while promoting your main product or service. Michael Dehoyos 12 min read
Feature Engagement Customer Journey Maps: The Path to User Delight A step-by-step guide to mapping your customer journey, complete with real-life example processes, and a user journey mapping template to build your own. Gen Furukawa 19 min read
Product Marketing Which Product Analytics Tool is Right For Your Stack? 13 Options Explored How do you choose the best product analytics tools when there are so many options out there? This article provides a clear overview of the best options and various use cases available today. Adam Crookes 15 min read
PLG The 5 Languages of Customer Love: A SaaS Growth Framework ❤️ We're all familiar with the Five Languages of Love; but what can this framework tell us about building SaaS growth? Pulkit Agrawal 16 min read
Product Marketing How to Run User Surveys in the Age of Product-Led Growth Make user feedback and qualitative data useful by leveraging these modern user survey best practices Pulkit Agrawal 16 min read
PLG 12 SaaS Growth Marketing Strategies That Worked For Real Products Proven examples of growth-driven SaaS marketing which you can replicate Benjamin Brandall 21 min read
Product Marketing How to Apply Google’s Latest Notification UX to Your Own Product What this important tweak to one of the world's biggest apps means for Product teams Pulkit Agrawal 11 min read
Product Marketing How to Create a Product Launch Roadmap: 10 Examples & Techniques Learn how to use a product launch plan to get your teams on the same page, communicate with users, and realize your product goals. Benjamin Brandall 15 min read
user-experience What We Learned Analyzing 15 Million Product Tour Interactions This new report reveals the benchmarks and best practices behind Product Tours, with unique data Benjamin Brandall 4 min read
Continuous Feedback NPS Survey Best Practices: The Ultimate In-Depth Guide NPS is one of the most important KPIs for Product and Customer Success. But how do you ensure high response rates and effective analysis? Benjamin Brandall 27 min read
Product Marketing What is Product Marketing in 2021? A Data-Backed Definition We define the Product Marketing role, responsibilities, and KPIs after interviewing dozens of Product Marketing Managers. Pulkit Agrawal 19 min read
Continuous Feedback 3 User Feedback Types All SaaS Companies Should be Collecting How to go beyond NPS to obtain user input that creates a better product Benjamin Brandall 16 min read
Self-Serve Support How Live Chat Enables SaaS User Onboarding A mix of product tours, live chat and documentation enable user onboarding. Here's how to set that up. Benjamin Brandall 10 min read
Product Marketing 7 SaaS User Segments, and How to Market to Them In-App Get the right prompts to the right users to boost adoption, retention, and revenue Benjamin Brandall 17 min read